Shipping Information

Surface Cleaning Products LLP, trading as TerrazzaMC UK, currently ships to business addresses within the United Kingdom and the Republic of Ireland only.

All orders are shipped using reliable courier services and deliveries take place during standard business hours.

• Order Processing: Orders are typically processed and dispatched within 1–3 working days, subject to stock availability.

• Delivery Times: Standard delivery is usually made within 2–5 working days from dispatch.

• Shipping Costs: Calculated at checkout based on the size, weight, and delivery location of your order.

Please ensure accurate delivery information is provided and that someone is available to receive the goods during business hours. Failed or missed deliveries may incur additional charges.

Returns Policy

We operate on a business-to-business (B2B) only basis. As such, we do not accept returns due to change of mind, over-ordering, or ordering errors. All transactions are final once confirmed.

If you receive goods that are:

• Damaged

• Incorrect

• Missing components

You must notify us within 48 hours of receipt by emailing our customer service team. Please include your order number, a description of the issue, and photographs if applicable.

Where a return or replacement is authorised due to damage or fault, we will arrange collection and either replace the items or issue a refund at our discretion.

Contact Us

For any questions regarding your delivery or to report an issue, please contact:

📧 info@terrazzamc.uk

📞 01872 492045

🌐 www.terrazzamc.uk